Enrollment and Customer Support

In a benefits-savvy world, providing a superior customer experience is a critical element of the overall benefits offering, and a competitive necessity.

Benefit Harbor’s comprehensive approach makes the entire benefits program available through a single, highly intuitive online interface – which allows employees, HR, and service staff all to see the same data at the same time. Building on this platform, we’ve created a full range of advanced tools and capabilities for enrollment and customer service. The result is industry-leading flexibility, efficiency, and ease of use, with high levels of employee satisfaction.

Online enrollment
Self-service enrollment delivers the convenience that employees demand, and the administrative efficiency employers require. Our services support:

• New hire, annual, and ongoing enrollment, throughout the employee lifecycle.
• Core health and welfare benefits, as well as voluntary insurance products, FSAs, HRAs, HSAs, COBRA, and support for 401(k) and profit-sharing plans – all from any provider.

Call center services
The same comprehensive, personalized enrollment and service experience is accessible by phone and in person:

• Call center services are available from our own highly-trained representatives, or from any other facility, using the same real-time data.
• Optional on-site consulting offers face-to-face enrollment meetings to match employee needs and company culture.

To learn about benefit plan options, click here.